1. Subscription Cancellations

You can cancel your subscription at any time. Your subscription will remain active until the end of your current billing period. We do not provide partial refunds for unused periods.

2. Refund Eligibility

We may provide refunds in the following circumstances:

• Technical issues preventing service usage
• Incorrect charges or billing errors
• Service unavailability exceeding 24 hours
• Special circumstances evaluated on a case-by-case basis

3. Refund Process

To request a refund:

• Contact our support team within 14 days of the charge
• Provide your account information and reason for refund
• Allow up to 5-10 business days for processing
• Refunds will be issued to the original payment method

4. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service
• Add-on features or services
• Administrative fees
• Charges older than 30 days

5. Contact Us

If you have questions about our refund policy or need to request a refund, please contact our support team at support@flexibuckets.cloud.